Policy & FAQ
Frequently Asked Questions
How do I contact Cinergy?
You can call the Cinergy home office at 214-750-6607 or by emailing firstname.lastname@example.org. The home office is open M-F from 9 am to 5 pm.
How do I purchase tickets online?
Find your showtime by searching for your location and selecting the movie and time you wish to see. After you click on the specific showtime, you can select the ticket types for the time. Select the amount of tickets you need, continue by pressing buy tickets or select seats.
Why am I being asked to select my seat?
Some Cinergy locations feature Reserved Seating, designed to make the experience easier and more relaxed. Reserved seating allows seat choices to be made ahead of time so there is no waiting in line just to get a seat.
How do I redeem tickets purchased online?
You can redeem your tickets by taking your confirmation number or credit card to the kiosk, cashier, or usher podium and your location.
What is Cinergy’s age range for a child?
A child is considered age 3-11 years old.
What is Cinergy’s age break for a senior citizen?
A senior citizen is considered to be 55 years old and up.
Can I purchase attractions online?
We are currently working on adding this ability to the site. Please check back frequently!
What is the booking fee?
In order to provide the convenience of purchasing advance tickets and reserving seats online, Cinergy adds a nominal fee per ticket. To avoid fees, guests are invited to visit one of our Cinergy locations to purchase their tickets and reserve a seat of their choice at a kiosk or concessions stand. Online service charges are non-refundable.
Cinergy does not allow the use of cell phones during cinema presentations. These are a distraction to other guests and interrupt the movie.
Rated R Policy
No one under the age of 17 will be admitted to a Rated-R feature unless accompanied by a parent or legal guardian. Valid ID required as proof of age.
After 6pm, children ages 6 and under are not permitted to attend R-rated features, even if accompanied by an adult.
Curfew for minors on Friday and Saturday Evenings
At some Cinergy locations, common areas on Friday and Saturday nights designated for guests who are ages 17 and older. Guests who are under the age of 17 will not be admitted onto the premises without a parent. In Midland, curfew begins at 7:00 pm. In Copperas Cove, curfew begins at 9:00 pm.
Cinergy is committed to making sure you have a blast at our locations. If your experience is unpleasant, please inform a team member immediately. For movie ticket refunds, please return to the cashier within 30 minutes of the presentation start time for a refund.
Cinema Tickets are Valid Same Day Only
If you are unable to make a show time, please call your location immediately. Tickets that have passed the day of presentation are no longer valid at Cinergy.
Tickets may be exchanged or refunded at the Theatre any time on or before the original time and date of the purchased movie. There are no refunds after the printed show time.
Ticket purchases are only valid for the location, date and start time of the film that is printed on the confirmation page or printed tickets. Online service charges are non-refundable.