Cinergy locations now open
All team members must properly and frequently wash their hands at a minimum of once every 45 minutes. Hands must be washed between each change of gloves.
CLEANING & SANITIZING
We will make certain that our restrooms are clean and in good repair. Restrooms will be checked every 15 minutes, cleaned, and sanitized.
We’ve extended time in between showtimes to allow for deeper cleaning of all auditoriums. We will continue to wipe down chair surfaces, as well as cup holders, swivel tables, and clean between the seats using EPA approved cleaning products.
High-contact surfaces (door handles, countertops, faucets, railings, etc.) will be wiped down with medical-grade sanitizing agents at a minimum of once every 30 minutes.
Detail cleaning will occur overnight and again checked before opening. All surfaces will be cleaned using EPA approved cleaning products and viral resistant sanitizers followed by inspection.
RESPECT SOCIAL DISTANCING
Floor decals will be used and placed 6 ft. apart to designate where people should stand and wait in line at our reception, redemption counter, concession stand, attractions, or anywhere people generally line up. Virtual queue lines will be used at our attractions to discourage line building and guests will be paged (text messaged) when it is their turn to participate.
STAY HOME IF YOU ARE SICK
Team members showing symptoms of illness must remain at home and will not be allowed back at work until cleared by a medical professional. Paid sick leave will be offered for qualified individuals.
PERSONAL PROTECTIVE EQUIPMENT
All team members must wear the required PPE and adhere to all CDC recommended standards of use of such equipment at all times.
If you have been exposed to COVID-19 recently or have symptoms of Covid-19 (including fever, cough, or shortness of breath), please stay home and help us keep everyone safe.
If you have underlying health conditions or are otherwise concerned about contracting Covid-19, please stay home and help us keep everyone safe.
You agree to follow the social distancing and sanitary guidelines that have been put in place to protect you and our other guests and team members.
If you have any questions about the Texas Restaurant Promise, please ask for a manager who will be happy to assist you.
We are Currently in Phase 2.
All team members will have temperature taken upon entry into the venue. Temperatures of 100.0 or higher not permitted.
SYMPTOMS DISCLOSURE FOR STAFF
Staff will be asked upon entry if in the past 14-days, have they or anyone in their household experienced any symptoms of illness such as fever, chills, shortness of breath, or sore throat.
PERSONAL PROTECTIVE EQUIPMENT
Mask and gloves will be required for all staff. Gloves must be replaced every 45 minutes.
Guests are required to wear masks in compliance with state law.
BOX OFFICE & TICKETING
In an effort to reduce touchpoints, mobile purchases are encouraged.
CASH NOT ACCEPTED
In an effort to reduce touchpoints, cash will not be accepted at this time.
Reduce the number of concession registers to every other one and reconfigured to allow for 6 ft. between customers.
Plexiglass barriers installed at concession registers.
Menus distributed and recovered and sanitized and dried with each use prior to re-distribution, digital menus are available on our website.
AUDITORIUM OCCUPANCY & DISTANCING
To ensure social distancing, we are asking guests to allow open seats on either side to create a minimum of 6 ft. spacing.
Groups of 2 or more from the same household may sit together.
Auditorium maximum occupancy limited to 50% capacity.
OCCUPANCY & DISTANCING
Maximum occupancy limited to 50% rated capacity in bar and eating spaces.
Groups spaced with single-lane gaps between parties. No shared furniture or back-to-back seating.
Guests must wear masks in compliance with state law.
Laser Tag, Escape Rooms, Axe Throwing, Skywalker Ropes Courses, and Bowling are now open with capacity limited to 50%.
All attractions will be cleaned after each use.
Available attractions vary by location, visit our website for attractions available near you.
EQUIPMENT RENTAL & RETURN
Bowling is now open at 50% capacity.
Self-service replaced with lane-side crew service where sanitized equipment is delivered to guests at their lane by staff.
When finished bowling, guests will leave equipment at their lane where it will be collected by staff & returned to storage for cleaning & sanitation prior to re-issuance.
Crew-serve process eliminates unnecessary handling of and contact with equipment.
XD Rides have reopened under strict sanitation protocols.
Rotations decreased to allow for enhanced cleaning and sanitation of equipment between rides.
VIRTUAL REALITY ATTRACTIONS & ARCADE GAMES
Some VR attractions will re-open under strict sanitation protocols.
Player rotations decreased to allow for enhanced cleaning of player stations & sanitation of all equipment between each session.